Introduction
This Privacy Policy explains how Golden Ears Audiology ("we," "our," or "us") collects, uses, and protects your personal information when you visit goldenearsaudiology.com. This policy applies only to information collected through this website.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We only collect information that you voluntarily provide to us when you contact us through our website. This may include:
- Name
- Email address
- Phone number
- Message details or questions you submit
- Appointment request details (if included in your message)
No Medical or Protected Health Information Collected
Our website does not collect or store any medical information, hearing test results, insurance information, or other Protected Health Information (PHI).
How We Use Your Information
We use the information you provide for the following purposes:
- Responding to your inquiries
- Scheduling or confirming appointments
- Providing customer service
- Communicating with you regarding the reason you contacted us
We do not use website-submitted information for marketing unless you explicitly request or consent to it.
Mobile Phone Numbers & Text Messaging (10DLC Compliance)
Although our website does not offer SMS opt-in, patients may provide their mobile numbers through forms, phone calls, or in-office interactions. To comply with carrier requirements and protect your privacy:
Required 10DLC Statement
We will not sell, share, or rent your Mobile Opt-in data to any third parties for marketing or promotional purposes.
How We Use Mobile Numbers
If you provide a mobile phone number by any method, we may use it to:
- Return your call or respond to your inquiry
- Send appointment reminders (manual or automated)
- Provide service-related updates
You may opt out of text messages at any time by replying STOP.
Information Sharing
We do not sell or rent your personal information.
We only share information when necessary to fulfill your request, for example, communicating with a service provider needed to complete your inquiry. These cases are rare and limited.
We do not share mobile phone data, including any opt-in information, with third parties for marketing.
Your Rights and Choices
You may contact us at any time to:
- See what personal data we have about you
- Request corrections or updates
- Request deletion of your information
- Express concerns about how your information is used
- Opt out of future contact from us
To request any of the above, contact us at: [email protected]
Security
We take reasonable precautions to protect your information both online and offline.
- Only authorized team members may access contact information.
- Computers and servers storing information are maintained in secure environments.
Because no transmission over the internet is ever fully secure, we cannot guarantee absolute protection, but we follow industry standards to safeguard your data.
Cookies and Analytics
We use Google Tag Manager and Google Ads conversion tracking on this website. These services may set cookies or use similar technologies to measure visits, ad performance, and actions such as scheduling or call clicks. This helps us understand how visitors use the site and improve our marketing.
You can control cookies through your browser settings. For more about how Google uses data when you use our site, see Google’s privacy documentation.
External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage users to review the privacy policies of any website they visit.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Golden Ears Audiology
1008 Ranch Rd 620 S, Suite 203
Lakeway, TX 78734
Email: [email protected]
Phone: (512) 222-6880